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Home > Press Release | Shoregroup and TiVerity Announce Strategic Alliance in the
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Press Release:
Shoregroup and TiVerity Announce Strategic Alliance
in the Contact Center Solutions Arena
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NEW YORK, NY - June 20, 2005 - ShoreGroup, Inc. of New York City and TiVerity Consulting of Atlanta, GA today announced a strategic alliance between their two companies in the contact center solutions arena.
ShoreGroup, Inc. is an industry leader in IP Communications, converged management and operational support services in the commercial sector. ShoreGroup's CaseSentry® Systems Management solution and award-winning ShorePatrolTM Day 2 support service specifically target the demanding availability and performance requirements of today's advanced contact center environments. TiVerity Consulting is a consulting, engineering and implementation provider of large distributed contact centers focused on the Federal marketplace. The two companies, having combined experience of installing and maintaining over 40,000 Cisco® Intelligent Contact Management (ICM) and Customer Voice Portal (CVP) licensed agents, will join forces to offer a complete suite of contact center solutions for enterprise, service provider and government sectors.
“We are excited about the combined efforts of these two companies which will bring great depth and breadth to the Cisco contact center areas including ICM and CVP. TiVerity's expertise in consulting, engineering, and implementation of high-end distributed call centers in the Federal space augments ShoreGroup's current capabilities. We look forward to a long and prosperous alliance with this new partner,” said Robert Kennedy, CEO and President of ShoreGroup, Inc.
“Furthering our relationship with ShoreGroup, and leveraging their Cisco advanced specialties and their current enterprise and service provider contact center expertise, will give us entrée into the commercial contact centers areas. We are especially looking forward to using ShoreGroup's total end-to-end CaseSentry Systems Management solution to deliver our Day 2 operational support in the Federal space,” said Pete Schamberger, CEO and President of TiVerity Consulting.
About ShoreGroup, Inc
ShoreGroup is an employee owned converged solutions provider delivering management applications, operational maintenance services and infrastructure professional services. As a Cisco Gold Certified Partner with IP Communications Specialization, and a Cisco IP Contact Center (IPCC) and ICM Advanced Technology Provider (ATP), ShoreGroup designs, deploys, maintains and develops leading management applications for high availability convergence networks and customer contact centers. Technology expertise includes IP Telephony, VoIP, communications systems and applications, systems and network management, LAN/WAN, physical layer infrastructure and wireless. Founded in 1999, with over 300 global and national customers, ShoreGroup is based in New York City and Syracuse, NY.
About TiVerity Consulting
TiVerity is an employee owned company that delivers robust technical solutions that provide continuity of service and allows contact centers to realize the efficiencies of modernized operating environments. TiVerity's proven ability to create a roadmap for the migration of present day services to tomorrow’s best practices is directly tied to both the infrastructure and implementation of integrated multi-media contact center environments. A provider of primary core technology integration for one of the largest Federal Enterprise Contact Center Environments, TiVerity has successfully deployed one of Cisco’s largest ISN/CVP deployments to date integrating 3300 ISN ports supporting approximately 24,000 seats and an annual phone volume in excess of 110 million callers. Founded in 1998, TiVerity is based in Atlanta, GA.
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